You have questions, We've got answers. Here's everything you need to know before you shop Blank SL8 — from drops to sizing and everything in between.

FAQ's

What are Factory Seconds?

Factory seconds are products that did not meet the manufacturer's quality control standards due to minor cosmetic flaws. They are brand-new and fully functional but may have slight imperfections such as small stitching errors or minor fabric irregularities.

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What can I customize?

While the specific products aren’t customizable, we know everyone prefers their own fit. BlankSL8’s main focus is on delivering the best value and simplicity. Our team has carefully crafted each style based on the latest trends—just choose your size and you’re good to go

How often will new boxes drop?

We’re committed to staying ahead of the curve and keeping our customers inspired with fresh styles and thoughtfully curated outfits. As the seasons shift, so will our collections—bringing new drops that reflect the mood, weather, and spirit of each time of year.

I can’t find my size / What sizes do you offer?

We offer a broad range of sizes for both clothing and footwear, allowing you to choose the perfect fit from head to toe. These limited-quantity drops allow us to maintain a strong focus on quality. As we grow and introduce new collections, our goal is to increase availability and size ranges for our community without compromising on the values that define BlankSL8.

Who creates the outfits?

Each item in our boxes is thoughtfully selected, blending current trends with our curated style perspective. If there's something specific you'd like to see in a future drop, we welcome your suggestions—your input helps shape what’s next for BlankSL8. Connect with us

How will I know when more collections release?

Join our growing community by following us on social media and creating a BlankSL8 account—it's the best way to stay in the loop on new drops, exclusive giveaways, special offers, and more.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as PayPal. All transactions are securely processed to protect your information.

What's our order cancelation policy ?

We allow cancellations within 12 hours of placing your order, as long as it hasn’t been processed or shipped. After that window, the order is considered final. Please contact us at support@blankslatebox.com as soon as possible if you need to cancel.

How can I track my delivery?

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can use this to monitor the order status in real time. If you haven’t received your tracking info within 3 business days, please contact us at support@blankslatebox.com.

The shipping address on my order is incorrect! Can I change it?

If your order hasn’t shipped yet, we can update the shipping address. Please contact us immediately at support@blankslatebox.com with the correct information. Once the order is processed or shipped, we’re unable to make changes, and you may need to contact the carrier directly

What if my order arrives damaged?

If your item arrives damaged in a way that was not described in the product listing, please contact us within 3 days of delivery with photos of the item and packaging. We’ll review the issue and work with you to offer a replacement, store credit, or refund as appropriate.